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Frequently Asked Questions

Click a drop down below to view the answers to our Frequently Asked Questions.

I think I was targeted by a scam. What do I do?

There are common scams that may try to trick you into giving your banking or personal information over the phone. When in doubt, please hang up and contact our office directly at 888-485-2537.  You may also contact the authorities to report the scam.

Read more information from the Michigan Attorney General’s office on a common payment scam.

An Example of Utility Scams:
A caller claims to be from a utility provider, and the caller-ID verifies the source of the call. The caller threatens customers with disconnecting service to their home or business if they fail to make an immediate payment using a MoneyPak card (or credit card). The caller-ID is falsified, and any payments made will not go to the utility provider and cannot be traced. If you receive a suspicious call that claims to be from a utility provider, end the call and contact the utility provider at the number listed on your bill. Michigan utilities have a variety of payment options available for customers, including the ability to pay over a secure Internet site; by U.S. mail; in person at an authorized pay agent location; or by Visa, MasterCard, or an eCheck using an authorized utility agent.

Can I run for the Board of Directors?

Simply contact our office for more information on the qualifications for seeking a position on the Great Lakes Energy board. Board elections are held each July and August.

Do other electric cooperatives have districts?

Most (90 percent) electric cooperatives in the United States elect their directors by district.

How can the change to board districts help me?

Did you ever have an idea, question or concern you wanted to share with Great Lakes Energy but didn’t know who to contact?  You may be more comfortable passing along your information to a friend who is more familiar with your electric co-op. That friend could be your local director who would refer you to someone at GLE who is best able to handle your inquiry. Or it could be an idea worth sharing with the entire board.

Will this change to districts increase costs?

No. Directors are reimbursed for their time at board meetings on a per diem basis.  Their reimbursement is not affected by whether they are elected at large or by district.

Will the change to districts require the number of directors on the board to change, too?

No. There are currently nine directors on the board.  That will not change.

What is the benefit of board member districts?

It would allow our large 26 county service area to be more equally and locally represented by the directors who serve to represent the best interests of all Great Lakes Energy members. Nine geographic districts would be established (see map on front cover) with one director residing within each district.  Directors would be elected by members within their own district.

Will I receive a capital credit refund again next year?

Capital credit refunds paid to members annually since 2003 total $41.5 million. Based on our past history, we expect to continue this program, but it is too early to predict plans for next year. However, GLE has remained financially strong despite a strong economy, skyrocketing energy prices and other issues that challenge all electric utilities today.

What do you do with the capital credits that haven’t been retired and returned yet?

They remain part of the capital invested in the cooperative that allows us to build, maintain and improve our power line distribution system and provide the other services that you expect as a GLE member.

What about capital credits earned in other years? Will they be returned, too?

Yes, we plan to continue retiring capital credits annually provided financial conditions allow us to do so.