Privacy Policy

This is how we handle information we learn about you from your visit to our website. The information we receive depends on what you do when you visit our site.

If you visit our site to browse, or to read or download information like rules, rates or policies:

We collect and store: the name of the domain and host from which you access the Internet (for example, aol.com or princeton.edu); the Internet protocol (IP) address of the computer you are using; the browser software you use and your operating system; the date and time you access our site; and the Internet address of the website from which you linked directly to our site.

We use this information to measure the number of visitors to the different sections of our site, and to help us make our site more useful. Generally, we delete this information after one year. We on occasion, use “cookies” on this site to store temporary information that is deleted at the end of a session.

A “cookie” is a small text file that a website can place on your computer’s hard drive in order, for example, to collect information about your activities on the site or to make it possible for you to use an online “shopping cart” to keep track of items you wish to purchase. The cookie transmits this information back to the Web site’s computer, which, generally speaking, is the only computer that can read it. Most consumers do not know that “cookies” are being placed on their computers when they visit websites. If you want to know when this happens, or to prevent it from happening, you can set your browser to warn you when a website attempts to place a “cookie” on your computer.

If you choose to identify yourself by sending us an email:

We use personally-identifying information from consumers in various ways to improve our services to you and others. In addition, when you submit an email, you may be contacted by Great Lakes computer technicians and our webmaster, to whom your complaint has been referred.

If you use one of our online forms, the information you provide is up to you. If you don’t provide your name or other information, it may be impossible for us to refer, respond to, or investigate your complaint or request.

How We Use Member Information

We use member information to meet your requests for products and services and develop new programs and improve our services. We also use member information to determine which products or service might be of interest to you. We don’t sell personal information about you to unrelated companies for their independent use.

Our Email Marketing

Every time you receive an email marketing message from us, you are offered a choice to unsubscribe or opt-out of future email marketing messages from us. To make your choice known, simply click on the unsubscribe or opt-out box within the message. Your request will be sent to us electronically.

Here’s what you should know about the security of the information you provide to us:

We use secure socket layer (SSL) encryption to protect the transmission of information you submit to us when you use our secure online forms. All the information you provide us through these forms is stored securely offline.

If you send us an email, you should know that email is not necessarily secure against interception. So, if your communication includes sensitive information like your bank account, charge card, or social security number, and you prefer not to use one of our secure online complaint forms, contact us by postal mail or telephone.

Here’s how to contact us about:

Billing questions for your electric account: Great Lakes Energy, Member Support, P.O. Box 70, Boyne City, MI 49712 Telephone: 888-485-2537. Email: billing@glenergy.com

Technical and billing questions for your Internet or Long Distance account: Technical Support, c/o Great Lakes Energy Internet/LD Service, P.O. Box 15855, Tampa, FL 33684-5855 Telephone: 877-981-3000. Email: support@gtlakes.com

For a list of service center locations, click here.

If you experience technical problems with the operation of this website, contact our Webmaster.