At Great Lakes Energy and Truestream, the safety and well-being of our members, employees, and their families is our top priority. We are committed to providing critical electricity and fiber internet and voice services to rural Michigan homes and businesses.
UPDATE as of March 19, 2020: Construction and planning activity for the Truestream fiber network continues. Field technicians are visiting locations to check meters and gather engineering data. They will not knock on doors, will wear gloves, and maintain a distance of six feet from others.
Effective Tuesday, March 17, our lobbies and drive-thru windows will be closed until further notice. We are taking these steps to limit face-to-face contact as we do our part to stop the spread of COVID-19. Our business operations will continue, including our field operations, dispatch center, and call center. We have activated our emergency response plan and do not anticipate any disruption in the service our members expect and deserve.
We encourage all members to do their part in stopping the spread of COVID-19 and to use online or phone options for payments and other service requests. Now is the time to establish an online account to pay your bill or report an outage or service need. We ask that anyone who is feeling sick to avoid contact with our workers and reschedule appointments. We are working with members who may be impacted financially by COVID-19 and can provide access to assistance resources. Members who need to make payment arrangements or reschedule field or service appointments can contact us at 1-888-485-2537.
Our emergency response team is actively monitoring state and national events, and we will provide updates as they arise.