FAQ

Welcome to Great Lakes Energy’s FREQUENTLY ASKED QUESTIONS page. Have questions for us not listed here? Email us at glenergy@glenergy.com or call 888-GTLAKES (888-485-2537). Call center hours are 7:00 a.m. – 5:30 p.m.

Have questions for us not listed here? Email us at glenergy@glenergy.com or call 888-GTLAKES (888-485-2537).
Call center hours are 7:00 a.m. – 5:30 p.m.

Billing & Rates

Great Lakes Energy offers several convenient Pay Your Way options  for paying your electric bill.

  • To set up an online account–which gives you access to options such as viewing your bill, seeing your usage history, reporting and outage or making a payment online, among others–go to gtlakes.com and click on My Account near the top of the screen. Create your username and password.
  • Want paperless billing? If so, sign up for it by logging into your account and enrolling in paperless billing. If you do not enroll in paperless billing, you will continue to receive mailed paper bills.
  • Do you prefer to pay through your bank’s online payment service? When setting that up with your bank, please record your full account number as it appears on your bill and list the payee as Great Lakes Energy Cooperative. If your account number changes for any reason, please verify the new account number and change it in your bank’s bill payment information.
  • Do you want to make payments on multiple accounts through your bank’s online payment service? Please call us at 1-888-485-2537 for additional information on how to set those accounts up in your bank’s online system to ensure payments get credited to the proper account.
  • To use the GLE mobile app, download the most recent app by visiting the app store. You must have an online account in order to use the app. Use it to report outages or service issues or to access information from your GLE online account.
  • To pay online without needing an online account, click on Account Login at the top of the gtlakes.com home screen and select “Pay Without Logging In” from the dropdown menu.
  • Prefer to receive mailed paper bills and mail or deliver your payments to GLE? You don’t have to do a thing. GLE automatically mails bills to you unless you enroll in paperless billing.
For more payment options visit Pay Your Way.

Deposits are held for 12 months. GLE then reviews the account. If there has not been a late payment in that 12 months, the deposit is refunded as a credit on your bill.

​Great Lakes Energy does not offer any special rates. GLE is a cooperative, meaning every member is treated equal, has equal voting rights, and pays the same rate as others in the same rate classification. Seniors with limited income should find out if they qualify for one or more payment assistance programs available. 

Yes. Please note, however, that if the meter is inactive for less than 12 months, monthly charges will be back-billed and a reconnect fee of $40 will be charged. Monthly fees are back-billed to cover GLE’s cost of maintaining lines and equipment for a location whether or not it is in use. (For further information on the monthly charge, visit the Account Information page.) If a meter is inactive for more than 12 months, an inspection by the county is required upon reconnect and the $40 reconnect fee will be charged. 

Contact us at 1-888-485-2537 or glenergy@glenergy.com with any questions. Call center hours are 7:00 a.m. – 5:30 p.m.

The MI Low Income Energy Fund was established by the Michigan legislature as a long-term solution to assist low-income, at-risk residents with their utility bills. The intention is to provide funds to prevent disconnection of service and to help people become more energy self-sufficient. The program is funded by Michigan electric consumers with a line item on their utility bill. All GLE members will see the surcharge on their bill.

The surcharge amount cannot exceed $1 per month and is 92 cents per month per meter effective Sept. 2019-Aug. 2020. The surcharge is adjusted each September by the State of Michigan.

Michigan electric utilities have the option of not collecting this surcharge. However, utilities that choose not to participate in the program would be subject to the following:

  1. Their ability to implement normal collection procedures to handle delinquent accounts during the  heating season of Nov. 1 – April 1 would be limited.
  2. Qualifying low-income families they serve would be put at risk of not being able to obtain the Energy Fund assistance they need to get through the next heating season.

You pay only one monthly surcharge if the meters all have the same service address. The intent is to apply the surcharge to each metered account unless there are two meters at the same residential site. 

The intent is that funds collected from our members will only be distributed within our service area. The state’s plan is to collect money from our members and distribute it according to state guidelines within our service area.

We will follow our normal collection procedures, which include the last resort measure of disconnecting accounts for nonpayment if necessary. Members should contact us immediately if they have a past due balance on their account. We will work with them to help them avoid disconnection of service. Qualifying members, including those age 65 and older, can avoid shutoff during the heating season by enrolling in the state Winter Protection Plan.

Please contact your local state representative or senator. Visit Michigan.gov for more information.

electrical working driving a truck

Outages

Report any outage 24/7 by calling 888-GTLAKES (888-485-2537), or login to your online account at my.gtlakes.com. You can also report an outage using the Great Lakes Energy mobile app. Please do not report your outage on social media channels as they are not monitored 24/7.

GLE’s meters are automated to record meter readings daily. They do not alert GLE when they are not working (i.e., if there’s an outage). If GLE suspects an outage at a particular location, we can “ping” or send a signal to the meter to discover if it is operating or not. This is helpful during outages to verify whether or not power has been restored.

Turn off your main breaker and contact GLE. Also, verify we have your correct phone number so that you receive an automated call back when we believe the issue has been corrected.

Your lights may blink for several reasons. The power line device that causes the lights to blink is an Oil Circuit Recloser (OCR) designed to automatically shut the power off for one or two seconds when a problem exists. These devices are used to avoid full outages when power interruptions stem from temporary causes. Some common examples are a tree branch on the line, lightning, or an animal momentarily contacting the line. Three to four blinks a month are normal; however, if you have a blink more often than every other day, that is not normal. Please call us at 888-GTLAKES (888-485-2537) so we can further investigate.

Scams

There are common scams that may try to trick you into giving your banking or personal information over the phone. When in doubt, please hang up and contact our office directly at 888-485-2537. You may also contact the authorities to report the scam.

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Community Involvement

Energy Sources

GLE purchases all of its power from Wolverine Power Cooperative in Cadillac, MI. Wolverine is a generation and transmission (G&T) cooperative owned by several other distribution cooperatives like GLE in Michigan.

GLE offers renewable energy programs to homeowners and businesses interested in renewable energy as a source of power. In addition, an educational solar power display stands at GLE’s Boyne City headquarters. Live data on display screen showing power being generated by the solar panels can be viewed in the lobby during regular business hours.

GLE Governance

Simply call 888-GTLAKES (888-485-2537) for more information on the qualifications for seeking a position on the Great Lakes Energy board. Board elections via mail-in ballot take place for specific districts each July and August.

Member Benefits

Operations/System Upkeep

GLE or its contractors remove vegetation within ROW for two primary reasons:

SAFETY: Vegetation that touches GLE lines can conduct electricity, making it dangerous for people and animals coming in contact. Also, if lines are down, they can be difficult to see in overgrown areas, which is also dangerous.

RELIABILITY: Vegetation-free ROW access means lineworkers can more quickly and safely make their way to lines and equipment that need repair or replacement.

The herbicide contractor directly notifies each property owner before any work commences to obtain the owner’s permission to apply herbicide. Visit the General Information page for more information.

Protruding objects like nails and staples can rip protective gloves, putting lineworkers who have to climb the poles at risk of being electrocuted. Lineworkers may not see a birdhouse, plant hanger or other object on the pole, either, causing them to slip and fall. Thank you for helping keep our workers safe!

On average, it costs about five times as much to install underground as overhead. Also, maintaining underground lines can be more challenging, and underground lines have a shorter lifespan than overhead lines.

GLE purchases all of its power from Wolverine Power Cooperative in Cadillac, MI. Wolverine is a generation and transmission (G&T) cooperative owned by several other distribution cooperatives like GLE in Michigan.

Payment Assistance

The MI Low Income Energy Fund was established by the Michigan legislature as a long-term solution to assist low-income, at-risk residents with their utility bills. The intention is to provide funds to prevent disconnection of service and to help people become more energy self-sufficient. The program is funded by Michigan electric consumers with a line item on their utility bill. All GLE members will see the surcharge on their bill.

We will follow our normal collection procedures, which include the last resort measure of disconnecting accounts for nonpayment if necessary. Members should contact us immediately if they have a past due balance on their account. We will work with them to help them avoid disconnection of service. Qualifying members, including those age 65 and older, can avoid shutoff during the heating season by enrolling in the state Winter Protection Plan.

Grant Application

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