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Keeping you connected

Make sure we can reach you with important information

We all know how important it is to stay in touch with our friends and family, and with today’s technology, there are many ways we can stay connected to one another.

The same is true for our family of Great Lakes Energy members. It’s important that we are able to keep in touch with you, especially at certain times, such as during a power outage – or to warn you that one is coming.

The latter of those two above scenarios could happen this summer, and that’s why it’s important to make sure that all of your contact information is up-to-date with GLE.

Earlier this year MISO (Midcontinent Independent System Operator), the organization responsible for operating the power grid across 15 U.S. states (including Michigan) and the Canadian province of Manitoba, issued a report indicating Michigan may not have enough electric capacity to meet peak demand on hot summer days this year.

If this happens, a process known as “load-shedding” will take place among all electric utilities in the state to reduce the demand on the overall power grid. This means that some sections of a utility’s service area would have power cut, possibly for several hours, until the demand on the system drops.

Although GLE’s demand on the overall power grid is relatively small, these outages would affect some GLE members.

To help members prepare, GLE has a plan in place to alert members on days when load shedding may be necessary and, also shortly before an outage is about to happen.

Notifications may come in the form of emails, text messages, push notifications on GLE’s mobile app, or automated phone calls.

To make sure we have the best chance of getting these, and other notifications out effectively, we encourage members to make sure their contact information, such as phone numbers and email address are all up to date in GLE’s system.

Also, if you haven’t done so already, it’s a good time to consider signing up for online account access and/or download the GLE app for your mobile device. You can confirm your contact information on file through both the app and the website. Also, setting up an online account and/or using the mobile app is the only way GLE can send you notifications via text message. If you wish to confirm or update your contact information by phone, please call (888) 485-2537.

To learn more about peak demand grid reliability concerns, visit To learn more about the related Voices Cooperative Power initiative, visit

To learn more about steps you can take to reduce the load on the electric
grid on high-demand days, visit

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