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Keeping you connected

Make sure we can reach you with important information

We all know how important it is to stay in touch with our friends and family, and with today’s technology, it’s easier than ever.

For our family of Great Lakes Energy members it’s important that we are able to keep in touch with you. If you haven’t done so already, we encourage members to sign up for online account access either through the GLE website or the GLE mobile app. Among the many options available through the app and website is the ability to verify or update your contact information on file with us. Also, setting up an online account and/or using the mobile app is the only way GLE can send you notifications via text message.

If you wish to confirm or update your contact information by phone, please call (888) 485-2537.

While it’s always important to have your contact information updated in our system, it could be particularly important in the coming months.

Earlier this year MISO (Midcontinent Independent System Operator), the organization responsible for operating the power grid across 15 U.S. states (including Michigan) and the Canadian province of Manitoba, issued a report indicating Michigan may not have enough electric capacity to meet peak demand on hot summer days this year.

If this happens, an emergency last-resort process known as “load-shedding” could take place among all electric utilities in the state to reduce the demand on the overall power grid. This means that some sections of a utility’s service area would have power cut, possibly for several hours, until the demand on the system drops.

Although GLE’s demand on the overall power grid is relatively small, these outages would affect some GLE members.

To help members prepare, GLE has a plan in place to alert members on days when load shedding may be necessary and, if possible, before an outage is about to happen. However, in emergency situation, such outages could
happen without warning.

Notifications may come in the form of emails, text messages,
push notifications on GLE’s mobile app, or automated
phone calls.

In addition to making sure your contact information is updated, your online account and mobile app also offer many other useful tools such as bill pay options, usage monitoring, power outage reporting and much more.

To learn more about peak demand grid reliability concerns, visit To learn more about the related Voices Cooperative Power initiative, visit

To learn more about steps you can take to reduce the load on the electric grid on high-demand days, visit

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