October 26, 2015 We like knowing how we do at looking out for you. If you’ve had a positive interaction with a Great Lakes Energy employee, either on the phone or in person, tell us about it. Let us know by phone (888-485-2537), mail (P.O. Box 70, Boyne City, MI 49712) or email ([email protected]) the specific details of the interaction, including the employee name. You can even post the comment on our Facebook page.
We also welcome any suggestions or concerns you may have with our service and pledge to work with you to resolve your concerns as quickly as possible. We appreciate your feedback.
Please provide a convenient bill pay service that works in a mobile format.
We had Scott C install our new Truestream this morning and he was AWESOME!! Friendly, knowledgeable and respectful of our home (and crabby dog) . He couldn’t have been nicer or better. Thank you
Kirt is our installation tech.
Would like to say he is a total professional. Knowledgeable, courteous. He made sure we understood and answered all our questions.
I know we are going to like our Truestream wifi!
We had Scott Johnson set up our internet. He is very professional and very nice Thank you Scott.
Drew and Scott hooked up our new internet this morning. Really fast, knew what they were doing. Great guys.
We had different crews come for several phases of getting internet installed and they all did a wonderful job. Looking forward to using the service!
Drew was the final technician to make the final hookup and was excellent. He was very professional and courteous during the process and took a little extra time to work with me on locating the router. Great job and thank you!
Scott was my true stream installer, he arrived on time along with providing friendly informative service. Scott took care in making use the wire was ran neatly and unseen, placing the equipment where I needed it and provided some extra wire in case I wanted to move the boxes in another location in the room. He made sure I understood everything before he left. I’m very impressed and pleased with the service. I’m looking forward to being able to connect with streaming, thank you Scott and True Stream.
Chris installed our truestream service today and did an excellent job on the installation as well as ensuring all our devices connected properly. 5 star service!!
Scott came to install our internet this morning and he had us up and running in no time
He was very nice and polite and knowledgeable
Scott was here this morning and installed my true stream fiber optic and wifi. Outstanding. Scott did a fantastic job installing and explaining everything. I truly appreciate the professional services provided. Thanks Scott.
5 stars
We lost our phone & internet service-contacted GLE & Drew came out & replaced our old router with an updated one. Drew was very friendly & very efficient. Great service—Thanks Drew
Andy installed our truestream internet this morning 10/6/24. He was prompt, efficient, answered all our questions and even acknowledged our two dogs
Thanks Andy.
Sooo Excited to have My Wifi !!! Thank you Scott ! Now my PC, Printer, Phone and TV work beautifully
Drew hook up our Truestream service and was really helpful and knowledgeable . He was very polite and engaged with us. He’s definitely a keeper for your company. Thank you for a seamless hook up and friendly connection.
My Truestream Tech was Drew, very professional, effcient and patient . And a Veteran, which meant something to me as a Vietnam Veteran. One glich – could not get a signal to my smart TV – could use some help ith that.
The tech that came to install truestream was Robert F. He was exceptional! He was here about an hour and a half. He found the best place in the house for the router and took time to set up all our devices. He explained everything in simple terms. He was great!