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Our member service representatives hear it all, including, “Oh, I didn’t get that call. My number changed,” and “You didn’t change my mailing address!” We don’t know when your contact information changes unless you tell us. If you don’t tell us, it becomes more challenging to communicate important information with you (i.e., billing and payment […]

Great Lakes Energy has learned of an ongoing scam in which people receive emails crafted to appear as though they came from a GLE email address. The scam involves an email that tells the recipient that his or her Xfinity account has been suspended because of billing errors. The email asks the recipient to click

Powering the future with smart meters Great Lakes Energy is in the midst of a multi-year effort to replace all of its more than 130,000 electric meters with new models that will provide many benefits for both GLE and its members. These new meters use radio frequency (RF) technology similar to that used in cell

Recently, GLE staff members have received several phone calls that may be part of an ongoing scam involving fake GLE phone numbers found on the internet. The scam appears to involve GLE members calling phone numbers they find through an online search, purporting to be the number for GLE. These numbers are fake and connect

Tom Namovich, a Great Lakes Energy (GLE) member, decided to embark on the electric vehicle (EV) journey and purchased a Chevrolet Bolt EUV. However, when he drove from his primary residence in the Detroit area to his cabin in northern Michigan, Tom quickly realized some challenges in his journey. EV charging stations are fewer and

We’ve all been there. We have every intention to pay our bills by the due date, but life happens – we’re busy (or we’re just procrastinators, but don’t worry, this is a no judgement zone). Before we know it, the due date has passed, and we’re getting a reminder that we’re late and need to